Return & Refund Policy

1. Repair Services

For repair services, we stand behind the quality of our work. If you're not satisfied with a repair, please contact us within 7 days of receiving your device.

2. Product Purchases

For products purchased from our shop:

• New Devices: 7-day return policy for unopened items
• Refurbished Devices: 7-day return policy with 15% restocking fee
• Accessories: 7-day return for unopened items only

3. Conditions for Return

To be eligible for a return, items must:

• Be in original condition and packaging
• Include all accessories, manuals, and components
• Have no signs of physical damage or misuse
• Be returned within the specified return window
• Include proof of purchase (receipt or order confirmation)

4. Non-Returnable Items

The following items cannot be returned:

• Software licenses and digital products
• Opened accessories (cables, cases, screen protectors)
• Custom-ordered parts
• Items damaged after purchase
• Items without original packaging

5. Refund Process

Once we receive and inspect your return:

• Inspection takes 2-3 business days
• Approved refunds processed within 5-7 business days
• Refunds issued to original payment method
• Bank processing may take additional 3-5 days

6. Exchange Policy

We offer exchanges for defective products within 15 days of purchase. If the same product is not available, you may choose a different product of equal or lesser value, or receive store credit for the difference.

7. Repair Dissatisfaction

If you're unsatisfied with a repair service:

• Contact us within 7 days of receiving your device
• Bring the device back for re-inspection
• We will re-repair at no additional cost if it's the same issue
• Partial refunds may be offered at our discretion

8. How to Initiate a Return

To start a return or exchange:

1. Contact us at support@aura.in or call +91 90304 43551
2. Provide your order number and reason for return
3. Receive return authorization and instructions
4. Ship or bring the item to our store
5. Await inspection and refund processing

9. Contact Us

For questions about returns or refunds: